Question 1

Should I repair my MacBook before selling it?

Accepted Answer

Almost never. A MacBook Air M1 screen replacement at an authorised service provider typically costs more than the difference a repair adds to our offer, so you usually end up out of pocket. Send photos on WhatsApp and we'll tell you, for your exact model, whether repairing first is worth it (it rarely is). The one exception is a very cheap battery swap, which can occasionally break even.

Question 2

How do I describe a broken device for an accurate quote?

Accepted Answer

WhatsApp us 3 photos: front of device powered on (or attempted), close-up of any cracks or damage, and the back of the device. Tell us what works and what doesn't. We give you a price within minutes. Our courier confirms the same condition at pickup; the price doesn't change unless something undisclosed turns up.

Question 3

What's the most damaged device you'll buy?

Accepted Answer

We've bought MacBooks with shattered screens, dead logic boards, and water damage so severe the battery had bulged. We've bought iPhones with no screen at all. As long as the device hasn't been completely submerged for days or burnt, the components — chassis, motherboard, RAM, SSD — have value. Send photos and we'll quote.

Question 4

Why do you buy broken devices when most local shops won't?

Accepted Answer

Volume. We refurbish and resell broken devices through certified repair partners in Dubai and Abu Dhabi, so a cracked-screen MacBook still has real value to us even after repair costs — value that walk-in shops in Al Fahidi or Naif can't realise because they don't have that pipeline, so they pass. Send us photos on WhatsApp and we'll give you a condition-based cash offer for the exact device.

Question 5

Do you really buy broken MacBooks?

Accepted Answer

Yes. Cracked screens, liquid damage, dead batteries, keyboard issues, dented cases and non-booting units all accepted.

Question 6

How much is a broken MacBook worth?

Accepted Answer

It depends on model, chip and damage. Even a heavily damaged MacBook Pro M4 still earns a real cash offer — exact price on WhatsApp.

Question 7

What types of damage do you accept?

Accepted Answer

All types: cracked screens, liquid damage, dead batteries, faulty keyboards, hinge damage, bent chassis, non-booting systems.

Question 8

Will you still pick up a broken MacBook for free?

Accepted Answer

Yes. Free doorstep pickup applies to all devices regardless of condition, across all 7 UAE emirates.

Question 9

How do you price a broken MacBook?

Accepted Answer

We assess model, chip, storage and damage extent. Logic board, screen and battery each have individual component value.

Question 10

What if my device is in worse condition than I described?

Accepted Answer

Our courier does a 5-minute condition check at pickup. If the device matches your description, you get the quoted price on the spot. If it's worse than described — say you said Excellent but the screen has a chip — the courier shows you a revised offer. You can accept it and complete the sale, or decline and keep your device with no penalty and no pickup fee.

Question 11

Can I change my mind after getting a quote?

Accepted Answer

Yes. A quote is non-binding for 1–5 days. You can decline at any point — when you receive the quote, when our courier arrives, or after the courier inspects the device. You only commit to selling once you confirm the offer at handover and receive payment.

Question 12

Does a replaced battery affect the price?

Accepted Answer

An Apple-authorised battery replacement has minimal to no impact on the price — we treat it as equivalent to original. A third-party battery replacement reduces the offer slightly depending on the device, because it affects warranty status and resale demand.

Model	Repair cost	Lift to our offer	Verdict
MacBook Air M1 (top-case)	Pricey at authorised service	More once working — exact on WhatsApp	Repairing first usually loses you money. Sell as-is.
MacBook Pro M2 (battery only)	Expensive authorised, cheaper at a trusted local shop	More once working — exact on WhatsApp	Local battery-only swap can break even — otherwise sell as-is.
MacBook Pro M3 (top-case)	Very expensive top-case replacement	More once working — exact on WhatsApp	Sell as-is.

Sell a MacBook with a faulty keyboard or swollen battery

The honest economics

Don't pay to fix it first — here's the math for this fault

Photos first — quote second — pickup third

WhatsApp 3 photos — front (powered on if possible), the keyboard close-up, and the back. We'll send a firm AED offer.

Different fault? Jump straight to it

Questions, answered.